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| Press Release |
| Mobile Complete Announces Mobile Video Services Monitoring Solution |
Viewing Quality will Dictate Adoption Rates
February 13, 2006
3GSM Conference, Barcelona, Spain, - February 13, 2006 - Mobile Complete, the leading source for user experience management (UEM), today announced availability of Video Quality Monitor, an innovative solution that provides network operators and content providers with the only reliable method to monitor user experience for mobile video services. The success of the emerging mobile video market will ultimately depend on the quality of the viewing experience. Network operators and content providers need a tool to ensure high quality services are available and delivered reliably. Meeting this expectation is critical to retaining customers and building market momentum.
"Mobile Complete's Video Quality Monitor solution has the unique ability to do full-frame video capture and analysis at 30 frames per second. This real-time, rich video analysis provides the truest view of what end-users experience on their handsets. No software agent or emulator can accomplish this," said Faraz Syed, Chief Executive Officer for Mobile Complete. "Mobile video quality is monitored and measured for the first time as users experience it on real handsets connected to live networks."
Video content delivered on live mobile networks faces real quality challenges, such as jitters, blockiness and blurriness. These issues are not easily discovered in controlled lab environments, as they can vary from handset to handset and from location to location. Real-world usage loads and volumes add another level of uncertainly to video quality.
Video Quality Monitor's unrivaled ability to monitor experience in real-time across network geography and handset diversity guarantees content compatibility, prevents service shutdowns, triggers timely intervention and speeds-up error diagnostics. The service also offers network operators and content providers with a unique opportunity to build mobile video services adoption through quality service. This leads to higher revenue, more users and fewer customer service calls.
The Video Quality Monitor solution is deployed in conjunction with Mobile Complete's LiveMonitor, a robust monitoring server in use today at to some of the largest mobile operators and content providers. "InfoSpace chose Mobile Complete's LiveMonitor solution because it allows us to gauge end-to-end delivery success for our wireless data monitoring services," said Brian Jeide, Director of Commercial Operations at Infospace. "Our LiveMonitor set-up enables us to see real results on real handsets attached to real carrier networks, running on both GSM and CDMA. Mobile Complete's software provides an intuitive interface where you control the actual handset device. It also allows more complex operations via a Java API and external executable integration. We are pleased with all aspects of the technology, the support and most importantly the results."
The LiveMonitor environment gives Video Quality Monitor the ability to perform 24x7 monitoring of mobile video services across nationally distributed POPs. An alerts sub-system within LiveMontior can be configured to fire alerts when acceptable thresholds of video quality and performance are violated. All violations are recorded frame-by-frame in a central repository for efficient diagnostics, and can be queried through a web-based reporting system. Data in the repository can be analyzed for trends over time and business intelligence can be created. |
About Mobile Complete
Mobile Complete offers solutions for managing mobile handset proliferation. Its unique Direct-to-Device™ technology provides access to and interaction with real mobile devices connected to live global networks. The Internet brings these remote devices and networks directly to users’ desktops. Through a simple desktop interface, users can press device buttons, view LCD displays and listen to ringers and speakers.
Overwhelmed by the diversity of handsets? Need to test your mobile applications and services on foreign handsets and networks? Want to share your handsets with the global developer community? With our DeviceAnywhere™ suite of products, you can create a virtual development and testing lab for your global developer community. Your handsets, connected to live networks, will become accessible to developers from everywhere in the world.
For more information visit www.mobilecomplete.com and www.deviceanywhere.com.
Press contacts:
Leila Modarres
Mobile Complete PR
Office: 650-655-6433
cell: 650-455-9623
lmodarres@mobilecomplete.com
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