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“We have been using Mobile Complete’s solutions for over three years and are continually benefiting from its remote access service."
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Gigi Wang
SVP of Marketing & Allinaces
July Systems
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“DeviceAnywhere has helped us launch Wmode’s off-portal mobile distribution services for a major US retailer of music and electronics.” |
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Dennis Woronuk
President & CEO
Wmode Inc.
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| Handset Manufacturers |
Shorten Product Development Cycles and Tap Global Developers! |
With lifecycle solutions provided by Mobile Complete, you can alleviate a wide variety of operational challenges to deliver an optimum experience across all your consumer touch points – starting from the product purchase phase to the product usage phase to the product support phase. |
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Handset Manufacturer Solutions
We provide a unique continuum of solutions that address each one of the three critical stages where consumers interact with your organization:
| Stage 1: The Product Purchase Stage
Here, your consumers want to learn about your handsets, research the latest handset features, see demonstrations and try-before-they-buy your latest gadgets and bundled applications. If you increase consumer awareness around the latest features on your hottest handsets, you will inevitably accelerate market penetration.
- Online and In-Store Retail: Use the Retail modules (online and in-store kiosks) from our Consumer Experience Management Suite (CEMS) at this stage to deliver online and in-store demonstrations, guided product tours and try-before-you-buy access to your handsets via fully interactive online phones.
- Sales Training: Leverage the CEMS training modules to empower your sales teams and equip them with compelling sales tools.
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Stage 2: The Product Usage Stage
Here, your consumers want to derive the expected utility from the handsets they have purchased. They expect your handsets to perform at the highest quality levels and demand as-advertised functionality from them.
Use our extensive suite of mobile testing products to ensure that you deliver handsets at world-class quality.
- Field Testing/Interoperability Testing: Use Remote Access to remotely control distributed handsets for field testing across all your supported mobile networks – you no longer have to travel around the globe for in-network testing. Provide faster turnaround and quicker field test results to your operator customers – and collaborate with them in real time.
- Handset Test Automation: Use LiveTest for automated functional and regression testing of your handsets, speeding up product delivery, while reducing cost and increasing quality.
Your success at this consumer interaction stage also depends on the diversity and reliability of third-party content & applications available for your handsets.
- Virtual Developer Lab: Use our Virtual Developer Lab (VDL) solution to open up your handsets to the global developer community. Developers will be able to remotely access and control physical handset farms (that can include pre-commercial handsets) to perform on-handset validations.
- Self-Certification: Use our Self Certification Module (SCM) to significantly streamline the process of sourcing and certifying content and applications for launch with your handsets. SCM transfers the responsibility of certification to the developers, while delivering you visual proof of required tests having been performed – the result is – a larger set of more well-tested applications for your handsets coming to market in much shorter time frames.
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The Post-Purchase Stage
Here your consumers need support – both in a self-service manner as well as in the form of customer care. The better support you provide, the more trust you foster – and hence, the more product adoption you enjoy! Fact: Trusted vendors keep consumers coming back for more.
- Online Tutorials: Use the eCare modules within CEMS to deliver hundreds of step-by-step online tutorials via fully interactive online phones – so your consumers can educate themselves and derive maximum benefit from your handsets.
- CD Tutorials: Deliver a full suite of self-education content including a fully interactive virtual phone and hundreds of interactive tutorials via a CD shipped with your phone.
- Customer Care and eCare: Use the eCare modules within CEMS to put fully interactive phones (along with other powerful care features) on your customer care reps’ fingertips – so when a customer calls, your reps are better equipped to handle all kinds of questions. Furthermore, provide continuous training to your care reps via the CEMS training module.
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